Return and Refund Policy

Return and Refund Policy

Effective Date: 01/01/2025

At Hoben Safety, LLC (“Company,” “we,” “our,” “us”), we are committed to providing quality products and excellent customer service. This Return and Refund Policy outlines the terms under which returns and refunds are processed.

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Returns must be initiated within 30 days of the shipment’s arrival.

Non-Returnable Items:

• Opened boxes of cleaning chemicals, gloves, and certain safety or office supplies, please contact your account manager for details. 
• Custom or special-order products.
• Products marked as final sale.

To request a return, please contact us at:

Email: returns@hobensafety.com
Phone: 502-409-0132

Provide your order number, a brief explanation of the reason for the return, and any supporting documentation, such as photos for damaged or defective items.

• Refunds will be processed to the original payment method once the returned item is received and inspected.
• Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
• If approved, refunds will be issued within 7-10 business days.

If you receive a damaged or defective item:

• Notify us within 7 days of receiving the shipment.
• Provide photos and details of the damage or defect.
• We will arrange for a replacement, repair, or refund at no additional cost.

Exchanges are subject to product availability. If the requested replacement item is unavailable, we will issue a refund.

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost in transit.

We reserve the right to deny returns or refunds if the returned item does not meet the conditions outlined in this policy.

If you have any questions about this policy, please contact us:

Hoben Safety, LLC
Email: returns@hobensafety.com
Phone: 502-409-0132

Thank you for choosing Hoben Safety, LLC. We appreciate your business and strive to ensure your satisfaction with every purchase.